For over 15 years IT Operations teams have struggled with chronic IT operations challenges: from outages to performance and availability problems to incidents and headline grabbing failures. Traditional tools haven’t worked or been able to keep up with the complexity and dynamics of today’s Big Data era. Dynamic IT environments continue to grow in complexity and create challenges for enterprises that have them pleading for smarter solutions. In addition, businesses are dependent on an increasing amount of connected applications caused by digitalization of business processes and the explosion of applications and devices.
The increased integration and hence complexity drives integrations that are more prone to failure and challenging to operate. Further, the increasingly real-time nature of business processes supported by integrations translates into increased business vulnerability and corresponding cost of downtime.
In our view, possessing the capability of connecting or integrating new internal applications, suppliers or customers swiftly and maintaining the integrations cost efficiently represents a corporate competitive advantage.