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Downtime costs money. No matter what industry you work in, system downtime results in direct costs (e.g. loss of sales, refunds on service-level agreements, IT support time, productivity losses, etc...) as well as intangible costs (e.g. most notably, damage to your company’s reputation).
And while BizTalk system monitoring technologies have changed significantly over time, many heads of IT continue to use inferior systems, or don’t exploit all the available features in their current system.
Use this checklist to evaluate your current software provider, uncover hidden features, or select a new vendor.